Privacy policy
Last updated 6 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
What we collect
When you place an order we collect your name, email address, shipping address, phone number and the items you ordered. When you contact us we keep what you send so we can answer.
We never see or store your card details. Payment is handled by Stripe or PayPal, who take the card information directly.
Analytics and cookies
We use Google Analytics 4 to understand how the site is used, and it only runs after you consent. You can change your choice at any time using the cookie settings link in the footer. Full detail is on the cookie policy page.
Who we share it with
- The payment processor, so your payment can be taken.
- The warehouse or supplier that packs and ships your order.
- The carrier that delivers it.
- The email service that sends your order confirmation and tracking.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
How long we keep it
We keep order records for as long as we need them for accounting and for handling returns and warranty questions. Marketing emails stop as soon as you unsubscribe.
Your rights
The United States has no single federal privacy law covering retail customers, so your rights depend on where you live. If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the right to know what we hold, to ask us to delete it, to correct it, and to opt out of sale or sharing. Residents of Virginia, Colorado, Connecticut and Utah have comparable rights under their own state statutes.
Whatever state you are in, you can ask us what we hold about you and ask us to delete it. Email theteam@bikestand.store and we will answer within 30 days. We will not treat you differently for asking.
Children
This site is not directed at children under 13 and we do not knowingly collect their information.
Contact
Bike Stand Company USA, a division of Caruso Consulting Co Ltd. Privacy questions go to theteam@bikestand.store.
Microsoft Clarity analytics
Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement, including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded.
Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests.
Optional Clarity analytics is off.
Google measurement choices
This website's Google measurement follows its existing regional consent defaults. These choices are separate from Microsoft Clarity. You can decline Google measurement, allow Google Analytics alone, or allow analytics and advertising measurement when configured. Google receives usage data under the Google Privacy Policy. Declining updates Google's consent signals. Where an existing Google tag is already active, denied-mode requests can continue without optional storage; changing this choice does not delete data already received.