Refunds and returns

Last updated 6 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

A note on United States law, because it differs from other countries we ship from. There is no general federal right to cancel an online order in the United States. The Federal Trade Commission's Cooling-Off Rule covers sales made at your home or workplace, not online shopping. The 15 day window below is therefore our own policy, offered voluntarily, and it is in addition to your rights when something is wrong with the goods.

What federal law does give you is the Mail, Internet, or Telephone Order Merchandise Rule. We must ship within the time we promise, or within 30 days if we promise no time, and if we cannot, you may cancel and get a full refund. Our published handling and delivery times are on the shipping page.

Changed your mind

You can return a product within 15 days of purchase for an exchange or a refund. For a change of mind we keep a non-refundable $22 per bike stand ordered, which covers the original packing and handling, and you pay to send the goods back to the warehouse the package came from.

That covers the reasons people usually give: a better price found elsewhere, changed your mind, it does not fit, no longer needed, or the wrong item ordered.

What we need for a return

• The product was purchased within the last 15 days.
• It is in its original packaging.
• You have the receipt, order confirmation or proof of purchase from this website.

We cannot accept returns of purchases made from other retailers. Products that do not meet these conditions cannot be accepted for return.

Faulty, damaged or wrong

None of the above applies when something is wrong with the order. If a product arrives damaged, has parts missing, is not what you ordered or never arrives at all, tell us straight away and we will put it right at our cost. There is no handling fee and you do not pay return carriage.

Cancelling an order

Any order can be cancelled until it ships. Most orders ship within 24 hours, so if you need to change or cancel one, contact us within 12 hours. A 12.5% service and processing fee applies to a cancellation after payment. Once packing and shipping have started an order can no longer be cancelled, and the return policy above applies instead.

How your refund is paid

Refunds are processed 24 to 48 hours after we receive the returned item. The money goes back to the card or PayPal account you paid with, or we can hold it as credit against a future order if you prefer.

Starting a return

Email theteam@bikestand.store with your order number and what you would like to do. Support is available 7 days a week and we aim to reply within 24 hours.